How do I place a return?
If you are unsatisfied with your purchase, you may process the return request through this link. You can return within 3 business days after your order is received.
Please ensure to add the following details: Order number, Email ID/Phone Number that was used while placing the order as well as the reason why you return the item.
- Returns are only valid for Singapore orders
- Returns are only applicable for online purchases
What happens after you place a return request?
Our team will schedule a pickup and your item will be collected within 1-2 days ahead. Kindly prepare the item for collection and make sure the tags are still intact.
For us to process your refund, items must be returned back to us first. Once confirmed, returned and inspected, we will then process your refund.
The refund amount will be reflected on your next billing/bank statement within 10 business days or depends on your bank's cutoff time.
In the event that the estimated total refund amount is not credited to the card used for your purchase after the stipulated period, please contact your credit card provider.