Apparel Subscription (EN Version)

What are the Plans available?
We currently offer one Apparel Membership Plan: Capsule Plan (HK$599/mth) Rent 2 Boxes/month, 3 items/Box Billed monthly, pause or cancel anytime The Pla...
Tue, 30 Nov, 2021 at 6:36 PM
How does rental subscription work?
It's easy! Simply download our app, register for an account, fill in your payment details and voila, you're a Member. Once you're subscribed...
Tue, 30 Nov, 2021 at 6:37 PM
How many Boxes or items can I order per month?
You can only hold on to 1 Box at a time. The Capsule Plan allows you to rent 2 Boxes/month, with 3 items/Box.
Tue, 30 Nov, 2021 at 6:38 PM
What is instant swap?
Instant Swap is a service feature that offers you zero waiting time between Boxes. You can receive your next Box at the same time as you return your current...
Tue, 30 Nov, 2021 at 6:38 PM
How do I search for items on your app?
The best way to find what you're looking for is through our Browse tab. We've categorized it into occasions, category of clothing, designer brand ...
Tue, 30 Nov, 2021 at 6:39 PM
Am I able to purchase an extra item, should I wish to rent more item within my current billing?
Yes, you can purchase an extra item at HK$116! You can reach out to our Customer Happiness team via the in-app chat and request to purchase.
Tue, 30 Nov, 2021 at 6:36 PM
When will items at dry cleaning or rented become available?
Dry cleaning takes roughly 2-4 days before an item goes back online and available to rent. If an item in rented, it may take up to a couple of weeks before ...
Tue, 30 Nov, 2021 at 6:39 PM
Am I able to purchase an extra box, should I wish to rent more boxes within my current billing?
Yes, you can purchase an extra box at HKD 350! You can reach out to our customer service team via the App chat and request to purchase. (If you are ...
Tue, 30 Nov, 2021 at 6:39 PM
How many delivery and return options do you have?
Currently, we only provide doorstep delivery and return services to our customers.
Tue, 30 Nov, 2021 at 6:39 PM
How long can I keep the items for?
You can hold your items as long as you'd like! When you're ready to try new styles, simply order your next Box from our app and schedule a Swap! E...
Tue, 30 Nov, 2021 at 6:39 PM